Complaints and Dispute Resolution Measures

How to contact us or file a complaint

Please contact us at the following address and phone number

Address 10F Marunouchi-Nakadori Bldg, 2-2-3 Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan
Phone 03-3243-8118
Hours 9:00-17:00 (except Saturdays, Sundays, national holidays, etc.)

Our complaint handling measures

  • (1)We have established "Complaints Handling Regulations" and are committed to responding sincerely and promptly to complaints and other requests from customers to gain their understanding. The contact information for complaints, etc. to the Company is as shown above.
  • (2)We also seeks to resolve complaints through the following organization (the Financial Instruments Mediation Assistance Center (FINMAC), a specified nonprofit corporation). FINMAC is entrusted by The Investment Trusts Association, Japan and The Investment Advisers Association of Japan, with which we are affiliated, with mediation services for the resolution of complaints and disputes. If you wish to use FINMAC, please contacat the address below.

Financial Instruments Mediation Assistance Center (FINMAC)

Address Daini Shoken Kaikan, 2-1-1 Nihonbashi Kayabacho, Chuo-ku, Tokyo 103-0025, Japan
Phone 0120-64-5005 (toll free)
Hours 9:00-17:00 (except Saturdays, Sundays, national holidays, etc.)